Appointments

Appointments System

Please book a separate appointment for each patient. The standard appointment duration is 10 minutes, although this can be extended based on need. 

Should you not be able to attend, please let us know as soon as possible in order that the appointment can be used by someone else.

Routine Appointments

Surgeries run from 08:30 – 11:30 and from 14:30 – 17:40, although times vary and some afternoon surgeries may commence at 13:30.

We will try to ensure that you see the doctor or health professional of your choice but please be aware that routine appointments will not be available with a specific GP if that doctor is the emergency duty doctor for the day.  

If you would like to book your next appointment online click on the link at the top of this page.

Urgent Appointments

Please try to book in advance whenever possible.  If your have a clinically urgent symptom and you feel that you need to be seen the same day, please contact the surgery at 08:30 and you will be contacted by a triage clinician who will assess the urgency of your condition and organise appropriate care, which may include a same-day appointment.

 If you are booked with the duty doctor, this will be to address the most pressing/urgent problem only.

Telephone Advice from Your Doctor

For advice from your doctor when you do not need to be seen in person, the best time to ring is 11:45 – 12:00 from Monday to Friday.

Alternatively you could also try an Econsult. See the link at the bottom of the page

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Improving Access

Devon Doctors are now providing a number of improving access appointments. These appointments are pre-bookable appointments on weekday evenings and weekends at Mount Gould Treatment Centre.

To book one of these appointments telephone 01392 822354.