Appointments
Routine appointments
Surgeries run from 08:30 – 11:30 and from 14:30 – 17:45, although times vary and some afternoon surgeries may commence at 13:30.
The practice operates a telephone triage system, patients are offered a telephone appointment in the first instance, the clinician will assess the need for a face to face appointment and instruct our reception team to book future appointments and investigations.
We will try to ensure that you see the doctor or health professional of your choice but please be aware that routine appointments will not be available with a specific GP if that doctor is the emergency duty doctor for the day.
If you would like to book your next appointment please call our reception team. If your English is limited please tell the member of staff which language you speak and they will instruct an interpreter for your planned appointment.
By giving our receptionists as much information as possible about your problem we can make sure you get the right help.
Urgent Appointments
Please try to book in advance whenever possible.
If your have a clinically urgent symptom and you feel that you need to be seen the same day, please call to our reception team. You will be contacted by our duty team who will assess the urgency of your condition and organise appropriate care, which may include a same-day face to face appointment.
If you book an appointment with our duty clinician, this will be to address the most pressing/urgent problem only.
Cancelling your appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
Patients are able to cancel appointments on their online account, alternatively please contact our reception.
Improving Access
We are now providing Enhanced Access so there may be appointments available outside of normal working hours and at weekends.
Please contact our reception team to enquire about available evening and weekend appointments.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
