During the current Coronavirus (Covid-19) Pandemic the surgery is only open for pre-planned appointments, so prescriptions cannot be collected from the surgery, therefore please make sure that all prescription requests have a nominated pharmacy or are supplied with a Stamped Addressed Envelope. Thank You
All requests must be in writing. We are unable to accept repeat prescription requests by telephone in line with recommended guidance for safety reasons.
You can submit a request in person: Complete the request slip (attached to your green prescription) or the repeat prescription request form which can be obtained from Reception and place it in one of the letterbox situated at reception or the post box near to the front entrance of the surgery (out of hours). These letterboxes are emptied regularly during opening hours.
By post: If you provide us with a stamped, self-addressed envelope and we will post the prescription to you. Please allow 3 working days for your request to be processed from the time it arrives at the surgery.
Online: via the link at the top of this page.
or via email nrw.repeatscripts@nhs.net. You need to register to use these services by completing a form at reception.
By fax: Fax your request to 01752 254541
Requests for medication not on repeat may take up to 5 working days. Early requests will be returned to you or your pharmacist to submit on time.
Please indicate your 'collection' preference’ when you make your request. If no preference is specified, the prescription will be held at our reception desk.
We aim to process all routine prescription within 72 hours. Occasionally we are asked to process prescriptions urgently. From a medical perspective, few prescriptions are really urgent and, for many medicines, missing a day or two of medication is not dangerous.
Your Pharmacist can dispense an “emergency supply” of your regular medication without a prescription where there is a genuine urgent clinical indication.
For patient safety reasons, please note that we will not interrupt doctors during their clinics to issue a prescription on demand. While this may seem inconvenient, we ask you to bear in mind that an interruption to an appointment will disrupt a patient’s care and could create the risk of an error due to distraction.
