All requests must be in writing. We are unable to accept repeat prescription requests by telephone in line with recommended guidance for safety reasons.
You can submit a request in person: Complete the request slip (attached to your green prescription) or the repeat prescription request form which can be obtained from Reception and place it in one of the letterbox situated at reception or the post box near to the front entrance of the surgery (out of hours). These letterboxes are emptied regularly during opening hours.
By post: If you provide us with a stamped, self-addressed envelope and we will post the prescription to you. Please allow 3 working days for your request to be processed from the time it arrives at the surgery.
Online: via the link at the top of this page.
or via email firstname.lastname@example.org. You need to register to use these services by completing a form at reception.
By fax: Fax your request to 01752 254541
Requests for medication not on repeat may take up to 5 working days. Early requests will be returned to you or your pharmacist to submit on time.
Please indicate your 'collection' preference’ when you make your request. If no preference is specified, the prescription will be held at our reception desk.
We aim to process all routine prescription within 72 hours. Occasionally we are asked to process prescriptions urgently. From a medical perspective, few prescriptions are really urgent and, for many medicines, missing a day or two of medication is not dangerous.
Your Pharmacist can dispense an “emergency supply” of your regular medication without a prescription where there is a genuine urgent clinical indication.
For patient safety reasons, please note that we will not interrupt doctors during their clinics to issue a prescription on demand. While this may seem inconvenient, we ask you to bear in mind that an interruption to an appointment will disrupt a patient’s care and could create the risk of an error due to distraction.
Electronic Prescribing Service
This practice is set up for the electronic prescription service.
This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.
To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.
For more information please click here.
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- More information is available at NHS Choices
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.00
- 12-month prepayment certificate (PPC): £104.00
- 3-month PPC: £29.10
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website.